Got a question you can't find an answer too or need a little extra help with your order? Have you checked out our FAQs section, as this may already answer your query. 

If you still need help, drop us a line and we'll get back to you as soon as we can. Please note, sending a second message before receiving a reply from us will result in longer response times. 

Our customer care team are here Monday - Friday 10am - 5pm (excluding bank holidays) and aim to respond to all enquiries within 48 hours. To help us answer you as quickly as possible, please always include your Order Number in all correspondence.

We will be closed on the 24th, 25th, 26th of December and 1st of January. We will reply to your query when our office is open.

Please bear with us during the Black Friday & Christmas period, as it may take us a little longer reply.

For wholesale enquiries please contact us directly at wholesale@jadedldn.com or for press requests, press@jadedldn.com.