FAQS - TECHNICAL

 

If you wish you delete your customer account, please contact our Customer Care team via our contact us form.

To hear about our latest updates, you can subscribe to our mailing list. This can be found at the bottom of any webpage under SUBSCRIBE TO OUR NEWSLETTER.

All you need to do is fill out your email and hit subscribe to stay in the loop!

If you have forgotten the password associated with your customer account, you will simply need to reset it. Follow the below instructions:

  • Click on the account icon on the top right hand corner of your screen.
  • Click the Forgot your password? link underneath your sign in details.
  • You then have to fill out a few personal details and then we'll then email you a link directly to your registered email address to reset your password.

Once an order has been placed, it is not possible to offer a partial refund due to further price reductions. By placing your order early, you also guarantee better stock and size availability. Please feel free to place a new order at the reduced price if the size you desire is still available and you may return the more expensive order for a refund.

Once you have added your desired item to your basket, this will remain in your basket for 14 days. However, this does not reserve the item. Therefore, we recommend checking out as soon as possible to avoid disappointment.