UK Customers Only - To start the return process for your order, please enter your email address or phone number and the order number below.
We have extended our returns policy for the Christmas period, you can now return any item up until the 9th of January.
We are happy to refund any items within 30 days of receipt. if 30 days have gone by since your delivery, unfortunately we cannot offer you a refund.
To be eligible for a return, your item must be unworn with the original tags attached, in the original packaging and all swimwear must be returned with the hygiene sticker attached. if our customer care team feel any of these points are not met, it is at their discretion on whether the item is suitable for return. Should a refund be refused, your item will be returned to you.
Items marked as non-refundable including but not limited to, beauty products, haircare or earrings cannot be returned once packaging has been opened due to hygiene reasons.
Gift cards are also not eligible for refunds.
We no longer offer exchanges. any returned items will be refunded instead.
RECEIVED THE WRONG ITEM?
Should you receive an incorrect item in your order, please contact our customer care team directly at firstname.lastname@example.org
Please allow us 15 working days from receiving your items to process your return and confirm your refund amount. We will send you an email when this has been done, but please be advised it may take a further 3-5 days for the funds to clear in your bank account.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, please first check your bank account and contact your credit card company or bank. there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
In order to process a return, you must complete our digital return form on our e-store under our returns tab or you can access it via this link - https://jadedldn.com/a/returns
Once your return has been approved, you will receive an email shortly after with return instructions. please follow these instructions carefully and process your return.
remember to include the paperwork included within your original parcel inside your return parcel too.
- IN POST – FREE WITH LABEL
- ASDA / TO YOU – FREE WITH LABEL
- COLLECT+ - £2.40
- ROYAL MAIL – CUSTOMERS OWN EXPENSE
USA & CANADA RETURNSTo process a return if you are a USA or Canada customer, please click here. - https://jaded-london.happyreturns.com/
REST OF WORLD RETURNS
For international returns the cost of returning an item is at the customer's own expense. We would always advise you to securely package your return and use a tracked delivery service or courier as we cannot be held responsible for items lost or damaged in transit. please return your parcel to the following address:
c/o torque wakefield
Please ensure to mark any returned items as “returned goods” on customs or postal forms. Failure to do so may delay the issue of any refund due and can result in the shipment being returned to us.
Additionally, any duties incurred by incorrect customs declarations will be deducted from the refund due. Likewise, should you refuse the delivery of an order, any fees incurred will be deducted from your refund. Please note we cannot accept returns sent with fed-ex, any parcels sent on this service will be rejected and returned to sender.
CONCESSIONS AND THIRD PARTY RETAILERS
Items purchased from concessions or from third-party retailers must be returned to the store they were purchased from. We can only process returns on orders purchased directly from jadedldn.com.