the health and safety of our staff and customers is of the utmost importance to us, and we are taking all necessary precautions to prevent the spread of covid-19.
our head office team are working from home but our warehouse remains open and we are continuing to dispatch orders and receive returns as normal. we are increasing cleaning regimes and deploying additional sanitisation stations across all sites, continuing to implement visual aids on respiratory hygiene and providing gloves and masks to all staff should they wish to use them. we are working closely with our delivery partners to ensure that we can continue to deliver to all regions and countries, worldwide.
we aim to deliver all orders in line with the estimated delivery times below.
please ensure your selected delivery address is correct as we are unable to amend this once your order has been placed. we are also unable to deliver to freight forwarding or PO Box addresses.
UK MAINLAND DELIVERY
free delivery on orders over £50:
free delivery with our standard delivery service (excluding shipping)
standard delivery - £3.99
3 - 5 working days. orders placed over the weekend will be dispatched the following monday.
next day Delivery - £4.99
1 - 2 working days. order before 6.00pm monday to thursday.
next day orders placed after 6.00pm on friday and during the weekend will be delivered the following tuesday.
next day delivery is not available for selected postcodes (including, but not limited to, the scottish highlands, NI and the channel islands).
we may at certain times of the year suspend our next day delivery option.
saturday delivery - £6.99
order by friday, 6pm.
saturday delivery is not available for selected postcodes (including, but not limited to, the Scottish highlands NI and the channel islands).
we may at certain times of the year suspend our saturday delivery option.
cut off times can vary, you'll always find our current cut off time at checkout, which will be confirmed when you place an order.
free delivery on orders over £175 (unless otherwise stated):
USA - 10 USD express shipping (1-3 days)
France, Italy & Germany - Free Standard Shipping (3-6 working days) no minimum spend
France, Italy & Germany - 20 Euros Express Shipping (1-3 working days)
europe standard delivery - from £6.95
europe express delivery - from £15.00
rest of the world standard delivery - from £15.00
rest of the world express shipping - from £20.00
the shipping times & cost for your country will be confirmed at checkout. we may at certain times of the year suspend our worldwide express shipping option. unfortunately, this service is not available to russia.
TAXES AND DUTIES
International shipments are subject to custom duties / import taxes which must be paid by the customer at checkout.
WHERE IS MY ORDER?
track your order
all you need to do is log into my account and select the order you want to track.
I'M STILL WAITING FOR MY ORDER
has your estimated delivery date elapsed? Please allow a few extra days for your order to be delivered (especially during busy times). Our carriers are always doing their best to get your order to you, so make sure you keep an eye on your tracking link for the latest updates.
if your order doesn’t arrive or is missing something, please let us know within 30 days of the date by which your order should have been delivered and we’ll do our best to help you. if you do not notify us within 30 days we will be unable to investigate or replace any missing items.