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We are happy to exchange/refund any items within 28 days of receipt. All products must be returned unworn, with the original tags attached, in the original packaging and all swimwear must be returned with the hygiene sticker attached.
If our Customer Care Team do not feel any of the above points are met, it is in their discretion on whether the item is suitable for return.
Please click button below to download the returns form.
Shipping and handling charges are non-refundable and the customer is responsible for return shipping costs. We recommend to send back your return on a recorded service with proof od postage. Without this, you will be unable to make a claim should the return parcel go missing. Please note Jaded London will not be liable for any lost returns.
Please allow 10 working days for us to receive your items, process your return and confirm your refund amount. We’ll send you an email when this has been done.