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PR & Marketing Manager
We are looking for an enthusiastic and experienced PR & Marketing manager to join our team. The role includes creating content for our website and managing various social channels.
-Outreach to influencers - setting gifting budgets analysing which influencers increase sales / working on promotional activity with those that generate sales.
-Reaching out to press and online digital media to get product featured in up coming articles/ photoshoots for international and UK press.
-Always innovative with ideas being one step ahead of the competition.e.g finding new talent (models for shoots/ influencer gifting)
-Always being relevant and reactive with what is happening that can influence sales e.g organising activity around festivals/ music events that can boost sales
-Collaborating with other brands in line with similar customer profile e.g. running instagram competitions/ design collaborations with an accessories brand etc.
-Managing social media advertising campaigns, making sure they run in line with the website activity
-Using social media analytics and google analytics to analyse campaign results and monitor web activity
-Exploring new digital advertising formats
-Providing creative content for the website and social platforms
-Any other duties that are deemed necessary to support the website
Location: Head Office Borehamwood, Herts
Must have previous experience in this role from a similar fashion background. Photoshop skills - strong
If you are interested in this role please send CV to [email protected] (subject line- ‘PR & MARKETING MANAGER AT JADED’)
Customer Service & Online administrator
We are looking for an enthusiastic and well organised customer service and web online administrator to deal with day to day customer queries received by our online store.
-Helping customers via telephone and email with customer queries with regards to misplaced orders, sizing issues, style issues, help with shipments etc.
-Building a great relationship with our warehouse staff ensuring all web order queries are sorted as quick as possible ensuring the consumer is happy with their purchase and receives it in the correct time frame.
-Monthly warehouse visits to ensure logistics for web orders are running smoothly.
-Assisting our merchandising team helping to input orders into the Ilevel stock management system.
-Creating barcodes for products prior to shipment of stock to the warehouse.
-Ensuring all returns are logged from the warehouse and any return/exchanges are sorted as soon as they come back to the warehouse.
-Going through returned stock flagged by the warehouse with potential issues to ensure nothing goes out to consumers that does not reach our high quality standards.
-Keeping an extremely organised working system to ensure customer queries are dealt with within 48 hours of receiving the query by keeping a history of notes on the issue in our back office system.
All applicants must have experience of working within a customer service role/ office or retail environment min 1 year. Your role will be to work within a fast paced small team where you will have lots of responsibility and will make a big impact on the day to day running of the business.
Salary dependant on experience. Please email CV to [email protected] with subject ‘CUSTOMER SERVICE JOB ROLE’
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