Due to COVID-19 restrictions it may take longer than usual for your order to be returned to us. We have strict social distancing measures in place in our warehouse this means it may take slightly longer to process your return and get your refund to you. We appreciate your patience and understanding at this time.
We are happy to refund any items within 30 days of receipt. if 30 days have gone by since your purchase, unfortunately we cannot offer you a refund.
To be eligible for a return, your item must be unworn with the original tags attached, in the original packaging and all swimwear must be returned with the hygiene sticker attached. if our customer care team feel any of these points are not met, it is at their discretion on whether the item is suitable for return. Should a refund be refused your item will be returned to you.
Items marked as non-refundable including but not limited to, beauty products, haircare or earrings cannot be returned once packaging has been opened due to hygiene reasons.
Gift cards are also not eligible for refunds.
RECEIVED THE WRONG ITEM?
Should you receive an incorrect item in your order, please contact our customer care team directly at email@example.com and we’ll do our best to sort it out and get the right item to you as quickly as possible.
Please allow us 15 working days from receiving your items to process your return and confirm your refund amount. We will send you an email when this has been done, but please be advised it may take a further 3-5 days for the funds to clear in your bank account.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, please first check your bank account and contact your credit card company or bank. there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
UK FREE Returns With InPost Lockers
We offer a free returns service for customers using InPost Lockers
UK Instant Returns with InPost Lockers – no label required!
You can drop off your unsuitable return at your local InPost locker 24 hours, 7 days a week. Choose from over 1,200 lockers and return in seconds with just the scan of a QR code.
- No printing required at home or when you drop off your return. Just scan. Drop. Done.
- You don’t even need a label!
- No printing
- No queues
- Available 24/7
- Self-service and contact-free
How it works:
To find your nearest locker and create your instant returns QR code, click here
Scan the code on your phone at your local locker
Put your parcel inside and shut the door.
When your return is collected from the locker, a label will be applied for you by the courier.
PLEASE NOTE: all items from the same order should be returned in one parcel.
Maximum parcel size: 41cm x 38cm x 64cm.
You can also send your return direct to our warehouse using Royal Mail. To return your product, please complete the returns form included in your order and return to;
jadedldn.com - c/o Torque Wakefield, Standbridge Lane, Kettlethorpe, Wakefield, WF2 7YY
Please note, the cost of returning an item via the Royal Mail is at the customer's own expense. We would always advise you to securely package your return and use a tracked delivery service or courier as we cannot be held responsible for items lost or damaged in transit.
Please note we cannot accept returns sent with fed-ex, any parcels sent on this service will be rejected and returned to sender.
For international returns the cost of returning an item is at the customer's own expense. We would always advise you to securely package your return and use a tracked delivery service or courier as we cannot be held responsible for items lost or damaged in transit.
Please ensure to mark any returned items as “returned goods” on customs or postal forms. Failure to do so may delay the issue of any refund due and can result in the shipment being returned to us.
Additionally, any duties incurred by incorrect customs declarations will be deducted from the refund due. Likewise, should you refuse the delivery of an order, any fees incurred will be deducted from your refund. Please note we cannot accept returns sent with fed-ex, any parcels sent on this service will be rejected and returned to sender.
CONCESSIONS AND THIRD PARTY RETAILERS
Items purchased from concessions or from third-party retailers must be returned to the store they were purchased from. We can only process returns on orders purchased directly from jadedldn.com.